Terms and conditions

Draft, under legal review

These terms are published for transparency while they are reviewed. They describe how we intend the service to be used, but legal review is not yet complete and they may change. If you need contractual certainty before then, contact us and we will agree terms directly.

What the service is

BuildsConnect provides development-application intelligence for NSW, built on the public planning record. The service includes dashboards, alerts, exports and an API over that data, including derived signals such as project stage, value, trades, briefs and business contacts of record. The sources and methodology page describes what the data is and is not, and forms part of how the service should be understood.

Accounts

You are responsible for the accuracy of the details you register with, for keeping your credentials and API keys confidential, and for activity under your account and keys. Team features share access within your organisation, and you are responsible for who you invite. Tell us promptly if you believe an account or key is compromised.

Acceptable use

No resale or redistribution without a licence. Your subscription covers use within your own business. Republishing, reselling, syndicating or otherwise redistributing the data or derived signals, including inside a product of your own, requires a separate data licence.

Contact data is for business use. Contacts served by the product are professionals named on the public planning record. You must comply with applicable law in how you contact them, including anti-spam law for commercial electronic messages.

No re-identification. Do not use the service to derive, reconstruct or look up a private individual’s personal details, and do not combine it with other sources for that purpose. Our contacts policy describes the exclusions we enforce, and attempting to defeat them is a breach of these terms.

No circumvention. Do not bypass or probe rate limits, plan entitlements, authentication or other access controls, and do not scrape the service itself.

Lawful use only. Do not use the service for an unlawful purpose or in a way that infringes another party’s rights.

The data, accuracy and attribution

The underlying development data is drawn from NSW planning sources, and any attribution obligation those sources carry passes through to anything you build with it: where you display or republish the data under a licence that permits it, you must retain attribution to the NSW planning data source. Derived signals are labelled where they are inferred, and how accurately we read documents is measured and published rather than promised. The service reflects a public record that itself contains errors, gaps and lags. Verify anything decision-critical against the council record; every row carries the reference to do so. The service is provided on an as-available basis, and its content does not constitute professional, legal or financial advice.

Plans and payment

Paid plans, prices, free-use limits and billing cadence are as displayed at the time of purchase. Where billing is active it is processed by our payment provider, and we do not store card numbers. You can cancel ongoing renewal at any time, effective at the end of the current billing period.

Liability and Australian Consumer Law

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy under the Australian Consumer Law or other law that cannot lawfully be excluded. Where the law permits us to limit our liability for a failure of a service ordinarily acquired for business use, our liability is limited, at our option, to re-supplying the service or paying the cost of re-supply. Subject to that, and to the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss, and our total combined liability under these terms is capped at the fees you paid us in the twelve months before the event giving rise to the claim.

Suspension and termination

You can stop using the service and close your account at any time. We may suspend or terminate access for material breach of these terms, including the acceptable-use rules above, for non-payment, or where required by law, with notice where practicable. On termination your access ends. Provisions that by their nature survive, such as attribution, liability limits and restrictions on retained data, continue to apply.

Changes

We may update these terms as the product and its legal review progress. We will date each version, flag material changes on this page, and for paying customers give reasonable notice before a material change takes effect. Continued use after a change takes effect is acceptance of the updated terms.

General

These terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of its courts. If part of these terms is found unenforceable, the rest continues. Contact us with any questions.

This is version 1, a draft under legal review, as noted above.